This policy covers our privacy practices in connection with this website helvellynlimited.com and is intended to let you know about the kinds of information we may obtain about you as a visitor to our website, how we may use that information and who we may share that information with. We are not responsible for the content or privacy practices of other websites. Each time you access, browse and/or use our website you agree to the following terms. If you do not agree you must cease to use our website.
In this policy references to:
• “Personal Information” is information that is about you and which identifies you;
• “Helvellyn Ltd Services” are the services offered by Helvellyn Ltd, including, but not limited to, consulting, sales and marketing, which we have agreed to provide to you;
• “Helvellyn“, “we“, “us” or “our” in this policy means Helvellyn Ltd. We are a company registered in England. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Our company registration number is 06977757.
We are the data controller of your personal information collected through this website for the purpose of data protection law.
If you have questions about how your personal information is kept or if you wish to exercise one or more of your rights (as set out below) in regards to the personal information we keep on you, you can contact us here, or at the following email address admin @ helvellynlimited . com (remove the spaces). Please address all communications to “DPO”, so that your request will be forwarded to our our Data Protection Officer.
Helvellyn Ltd respects your right to privacy and we are committed to complying with applicable data protection and privacy law. We will use appropriate technical and organisational measures to protect your personal information in order to ensure a level of security appropriate to the risk to your personal information.
Collection and Use of Your Personal Information
You agree that any personal information you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. If you are aged 16 or under, you must get your parent or guardian’s consent to provide your personal information to us, otherwise you are not allowed to provide any of your personal information to us.
Your personal information may be used by us, our employees, service providers and disclosed to third parties for the following purposes. For each of these purposes, we have set out the legal basis on which we use your personal information below.
| Purpose | Legal Basis for use of Your Personal Information |
| To process any orders made by you. | The performance of a contract between you and us, or for us to take steps towards entering into a contract with you. |
| To provide products, information and services requested by you. | The legal basis will fall into one of the following four categories, depending on the communication and the purpose for which it was sent:· our legitimate business interests in order for us to manage our relationship with you;· performance of a contract between you and us;· consent; and/or· compliance with legal obligations to which we are subject. |
| To keep you up to date by post email with information about Helvellyn Limited offers and promotions, subject to any marketing preferences indicated by you. | The legal basis will fall into one of the following four categories, depending on the communication and the purpose for which it was sent:· our legitimate business interests in order for us to manage our relationship with you;· performance of a contract between you and us;· consent; and/or· compliance with legal obligations to which we are subject. |
| To administer your account and provide our customer services. | This processing will be carried out for our legitimate business interests in order for us to manage our relationship with you; or the performance of a contract between you and us. |
| To manage complaints, feedback and queries. | This processing will be necessary for the performance of our contractual obligations between you and us to comply with our legal and regulatory obligations; and/or our legitimate business interests in order for us to manage our relationship with you and to enable us to improve and develop our business operations and services. |
| To comply with any legal or regulatory obligations (including in connection with a court order). | This processing is necessary for compliance with legal obligations to which we are subject. |
| To conduct analysis for traffic and billing management, and to support product development. | This processing is necessary for our legitimate business interests to ensure that we can fulfil our obligations to you which relate to the provision of our services and to improve/develop our products and services. |
| To carry out our obligations arising from any contracts entered into between you and us and to provide you with the products and services requested. | The processing is necessary for the performance of our contract with you. |
We may be required to obtain your personal information to comply with our legal requirements, to enable us to fulfil the terms of our contract with you or in preparation of us entering into a contract with you. If you do not provide the relevant personal information to us, we may not be able to provide services to you.
Personal information received from other sources
We may receive personal information about you from commercial partners who supply goods and services to us. Examples include Google, YouTube, Facebook, and other social networks.
Retention of data
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law. If you use our services, we may hold your Communications Data for 12 months for legitimate business purposes (or longer in connection with any legal requirements, proceedings or disputes).
Disclosure
Your personal information may also be processed by:
• our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you. For example we engage third parties to process applications, process payments and gather statistical data;
• other Helvellyn Ltd websites or brands;
• other professional advisers (including accountants and lawyers) that assist us in carrying out our business activities;
• police and other law enforcement agencies in connection with the prevention and detection of crime;
• other external agencies and organisations (including the National Crime Agency) for the purpose of preventing and detecting fraud (including fraudulent transactions), money laundering and criminal activity; and
• third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our customers, employees or other third parties.
• We may also disclose your personal information to other third parties, for example:
– in the event that we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer of such business or assets;
– if we or substantially all of our assets are acquired by a third party, personal information held by us will be one of the transferred assets; and
– if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us).
Where will we transfer your personal information?
Your Information will be processed both within and outside the European Economic Area (EEA). Where we transfer Your Information outside of the EEA, we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law. These measures generally include:
(a) Commercial terms to safeguard the processing of Your Information.
(b)Technical security standards commensurate the nature of data being processed.
For further information as to the safeguards we implement please contact our DPO at the address detailed above.
Collection and use of technical information
We use session cookies which enable a visitor’s web browser to ‘remember’ which pages on this website have already been visited. We may also map and analyse visitor usage patterns to help us develop the website and enhance a visitor’s experience.
Depending on the type of browser you are using, you may be able to configure your browser: (i) so that you are prompted to accept or reject cookies on an individual basis or; (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security. For further information regarding the cookies that we use and how to block cookies please see our cookies policy.
We may collect and store certain ‘technical information’ about your visit to this site, such as:
• the IP address from which you access this website;
• the type of browser and operating system used to visit this website;
• the date and time of your visit(s) to this website;
• clickstream data which reveals the activities of visitors around this website (for example the web pages you access and products browsed) and;
• the website address of the website from which you accessed this website.
Such data is used only to analyse trends, administer and improve our website and the services we offer, track movement through our website and gather statistical information about visits to the website.
Your Rights
You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the contact details above.
| Right of access to your personal information. | You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions. Contact the DPO at the address above if you would like to exercise this right. |
| Right to rectify your personal information. | You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete. Contact the DPO at the address above if you would like to exercise this right. |
| Right to erasure of your personal information. | You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation. Contact the DPO at the address above if you would like to exercise this right. |
| Right to restrict the use of your personal information. | You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection. |
| Right to data portability. | You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means. |
| Right to object to the use of your personal information. | You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, including profiling (to the extent it relates to direct marketing). |
| Right to withdraw consent. | You have the right to withdraw your consent at any time where we rely on consent to use your personal information. |
| Right to complain to the relevant data protection authority. | You have the right to complain to the relevant data protection authority, which is, in the case of Helvellyn Ltd, the Information Commissioner’s Office, where you think we have not used your personal information in accordance with data protection law. |
Other terms and conditions
You should read this policy in conjunction with our website terms and conditions (which apply to your use of this website), any terms of sale which apply to the purchase of products by you via this website and any other term of servive which we may provide to you.
How we use Cookies
A cookie is a small file which asks permission to be placed on your device’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to your individual needs, likes, and dislikes, by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analytical purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful, and which you do not. A cookie in no way gives us access to your device, or any information about you, other than the information you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For additional information about Google’s cookies used on this website, please see: http://www.google.com/intl/en/policies/privacy/partners/
Notification of changes
If we change this policy we will post the amended policy on our website so that you are always aware of how we collect, use and disclose your personal information.
This policy was last updated on 10 June 2020.
Glossary of technical terms used
• Web Browser – The software you use to read web pages such as Microsoft Internet Explorer, Netscape Navigator and Opera.
• IP address – The identifying details for your computer (or your internet company’s computer), expressed in “internet protocol” code (for example 192.168.71.22). Every computer connected to the web has a unique IP address (which may be permanent or change each time you access the internet.)
• Cookies – Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can “remember” you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.